Frequently Asked Questions

Frequently Asked Questions

What is a Loyalty Program?

A Loyalty Program offers discounts designed as a reward for loyal customers. Once enrolled, gold customers will qualify for 7%off as long as the order is at least $200.00 to $500.00 worth of order.  VIP customers will qualify for 15%off as long as the order is at least $500.00 worth of order.

How do I place an order?
We offer three easy ways to place your order:
Order Online:
Please browse our products online and add items to your cart. Once you click Checkout, enter your information, select your payment method, and click Place Order. You’ll receive an email confirmation within a few minutes.
Order Email: 
You can send a purchase order via email. Here is some information to include:
  • company name and address
  • product description and quantity
  • payment method
  • Shipping address
  • Delivery date

You’ll receive an email acknowledgment of your business order within a few minutes.

Talk to Customer Service:
Call us at (619)431-2688 during business hours (Monday–Friday, 9 am – 4 pm) to place your order over the phone.

What payment methods do you accept?
You can use any of the cards listed below to pay for your order:  
  • MasterCard
  • Visa
  • American Express
  • PayPal
  • Discover

We also accept alternative payment methods, including checks, money order, wire transfer, and ACH transfers for orders with an order total of at least $500.

How do I apply for tax exemption?
Fill out the form and submit your tax exemption document by clicking on this link. To complete the form, you will be asked about your seller’s permit number and the reason for the exemption. After reviewing your forms, We will reach out to you regarding the exemption status of your account.

Can I pay on delivery?

Customers can pay for their orders upon delivery.  Delivery orders can be paid using Cash, checks, money order, cashier checks, and other digital payment methods using a wireless credit card machine.

How do I get free shipping?

Free shipping is available to all of San Diego county with $100 minimum order. If your order is outside of our local delivery area, your order will be shipped via common carrier at the lowest possible price, and the freight cost will be added to your invoice. You will be notified of the charges before your order ships.

How do I get free returns?

 You can return the item for any reason in new and unused condition for up to 30 days after purchase.

Is there a minimum order amount for delivery?

Yes, $100 is the minimum.